FAQ

Orders and returns

We ship throughout the United States, Canada, the United Kingdom, Australia, Qatar, Saudi Arabia, Kuwait, and the United Arab Emirates. Show less. Please allow for 1-4 business days for us to fulfill your order. Your tracking number will update as soon as your order is sent out! We offer free shipping when you spend more than $65 USD.

Want to cancel or change your order? Send an email to hello@yellowbeauty.com. We normally take about 3 business days to package up your order, so reach out as soon as you can!

Made a mistake with your shipping details? Send an email to hello@yellowbeauty.com with the correct information and we'll update everything for you. We normally take about 3 business days to package up your order, so reach out as soon as you can!

We accept returns of unopened, unused products. To get a return started, reach out to us directly at hello@yellowbeauty.com.

Sometimes carriers can mark packages as delivered in advance— weird, we know. Keep an eye out for another day or two. If you still don’t receive your order, please reach out to us at hello@yellowbeauty.com.

Yellow Beauty is not responsible for lost or stolen packages if delivery was confirmed. The customer accepts full responsibility for any loss or damage to these items, or if your package gets redirected to us marked as unclaimed.

We offset carbon emissions from all shipments through Cloverly. You can read all about it here!

Payments and discounts

We accept all major credit cards, Shop Pay, PayPal, and Google Pay.

Sezzle is a buy now, pay later (BNPL) service that lets you split certain purchases up into four equal payments: one due when you make the purchase, and three more due at two-week intervals. As long as you make your payments on time, it's essentially a free loan, charging zero interest or fees.

Your discount code will either work storewide, or on certain products. It depends what the code was created for! If you have any questions about how your discount code works, feel free to reach out to our team at hello@yellowbeauty.com.

If your discount isn't working, it is most likely because its expired, it isn't valid for the products in your cart, or you've already used it. If you're sure your code should be working but it still isn't, send us an email at hello@yellowbeauty.com and we'll help you out!

It happens! If you need support making your purchase, press the chat icon at the bottom of the screen to live chat with our team.

Brand and company

Like most great things, Yellow Beauty was born out of love. Partners-in-life Jaz and Jamil started Yellow Beauty based on Jamil's experience attending the Haloud ceremony in Bangladesh. It was there that he was introduced to the rich history of turmeric-based skincare through his family. Read more about our story here.

Yellow Beauty products are natural, plant-based, and certified cruelty free by Leaping Bunny. We carefully choose ingredients that are not only rated low-hazard by EWG's Skin Deep®, but that we feel good about using on our own skin every day.

You’ve probably heard that turmeric stains. And yes, if you covered your face solely with turmeric from your pantry, it would! That’s why we formulate Yellow Beauty products with just the right amount of organic turmeric (no added dyes here) and combine it with complementary ingredients that work to give you a no-hassle rinse. If you do find you have any yellow left over post-rinse, simply follow up with a toner or gentle cleanser and it’ll slide right off.

Although Yellow Beauty products will never permanently stain your skin, some products can leave colour behind on fabrics. Remember to rinse thoroughly before drying and always use a dark towel (or our naturally-dyed Linen Face Cloth!) just in case.

This not only allows for a much longer shelf life and less preservatives, but it also means that you have control over what liquid you use. Instead of water, try using rosewater, green tea, diluted apple cider vinegar, yogurt, or milk for added benefits.

The longer a girl stays in school, the less likely she'll be married early. With education, comes empowerment. $10 from each Charity Set sold is donated to Project Nanhi Kali, enabling underprivileged girls to rewrite their future. 10 sets sold = 1 full year of secondary education!

We also offset our carbon emissions from all shipments through our partnership with Cloverly. Cloverly matches your order to projects based on your shipping location. For example, if you live in California, your offsets may support an improved forest management project in California to keep the benefit local.

We'd love to work with you! Please email us at sales@yellowbeauty.com for pricing and more information.

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